Steve Ellwood - Latest Comments

Re: How much email do you really get?

steveellwood — Wed, 01 Jun 2011 10:47:54 -0000

To be fair, I use Wordpress (obviously) for my site; initially, I mapped my domain name to Wordpress.com, and GAYD was the easiest way to get matching mail.(http://steveellwood.com/2008/0.... Because it's Wordpress, it was peasy to migrate to selfhosting (http://steveellwood.com/2009/0... - but I was (and am) very happy with my GAYD mail so it stayed like that.

Re: How much email do you really get?

Nik Sargent — Wed, 01 Jun 2011 10:18:24 -0000

interested on your views on using google apps for your domain, and why you went that route as opposed to pure freebie route?

Re: How much of you to share?

Paul — Tue, 26 Oct 2010 19:09:49 -0000

Well, two I suppose, but most folk know both exist and I don't hide behind either. It's just one group of people gave me a nickname (5th Woodbridge Sea Scouts were the culprits) and it sort of bled into my life. This was before social networking, so as that came along it was natural to use one or the other depending on the main audience. My family obv all call me Paul, and most colleagues, but my friends either call me Beardy or Paul depending where they first met me. So, yes there's only one persona, two handles on that.

Re: How much of you to share?

Kerry Buckley — Tue, 26 Oct 2010 18:07:41 -0000

Just the one here too.

Re: Homeworking builds teamwork – and communities

steveellwood — Wed, 01 Jul 2009 19:34:23 -0000

the unsaid bit, of course, my face to face interaction - at the moment - is in the community in which I live. Which, incidentally, is thriving with a wide range of homeworkers.

Because I work from home, my lack of commute means a) my employer gets more time and b) my community gets more time and involvement from me.

As you guess, Frank, I look forward to mingling with colleagues when I get a chance - even if it is Osmosoft!

Re: Homeworking builds teamwork – and communities

Frank Bowles — Wed, 01 Jul 2009 16:54:06 -0000

So thank you for the retweet, Steve; this is a good topic and one which is worth exploring. I like technology and some of the ways BT uses it, for all that we moan, has been innovative and world-leading. If we all work at home then we can apply for any job and those of us far from the centre are less disadvantaged. But for all the communications channels I think that human beings, even introverted ones, are essentially social animals and that a relationship is sealed far better face to face even if you only meet once. I thought I hated travelling to London yet our travel ban finds me missing the opportunity to run into people as I once did, the opportunity to drop by and say hello to those I want to influence (or befriend). I used to like when about of a third of my life was working at home, a third travelling and a third in the office (and in town). I miss social contact (even though I still block out Friday lunchtime for the pub er networking) and think I did prefer when we all sat together throwing things at one another and you could focus somewhere other than the laptop screen...

Re: Homeworking builds teamwork – and communities

kjbuckley — Sun, 28 Jun 2009 14:51:34 -0000

As you say, it depends on the type of work you're doing. I have a bad habit of forgetting that there are parts of the company (like, say, 99.9% of it or so) that aren't involved in writing software, but for those that are (or who have another team-based creative role), I think co-location is hugely beneficial.

If your job doesn't involve working as part of a team (an actual team doing something together, not just a bunch of people under the same manager), then I expect home working is at least as effective as working in an office (and cheaper), as long as you don't end up isolated.

Re: BT Twitter accounts

steveellwood — Tue, 16 Jun 2009 06:46:51 -0000

and it's added

Re: BT Twitter accounts

Alan in Belfast — Tue, 16 Jun 2009 06:24:37 -0000

Should add @ribbit!

Re: The Foreign & Commonwealth Office – social media experts?

Martin — Thu, 05 Feb 2009 14:04:55 -0000

What I found interesting from the day, was the completely different approach you can take using SM.

The Commonwealth Office being not too dissimilar to other major companies we know, have what I can only call a "traditional" approach to SM (if that's possible!)

Now take what MediaSnackers are doing in the youth sector and it kind of turns the whole thing up side down, if that makes any kind of sense.

I found their thoughts on creating a press release completely refreshing, new and exciting, something that many small business would feel completely at home with, if only they knew what was possible.

Well that's my take on the day, sorry for the long ramble.

Cheers!

Re: The Foreign & Commonwealth Office – social media experts?

DK — Thu, 05 Feb 2009 13:29:30 -0000

Glad you enjoyed the session and the FCO's social media activities always is a great illustration/case study ;-)

Peace

DK
MediaSnackers Founder

Re: Social Media & Knowledge Management

Jean-François DAVID — Sun, 01 Feb 2009 10:02:51 -0000

Data management: being able to manage/organize these zillions of coded ...things

Information management: to be able to collect, store, organize, communicate relevant data ... corresponding to needs of people, missions, processes, projects, all that in the adequate place and adequate time

Knowledge management: being able to detect, collect communicate, make understand both tacit and explicit knowledge, created from information, "learning by doing", within minds and organizations...

Re: Will your social media engagement scale?

Martin — Fri, 30 Jan 2009 10:33:55 -0000

Steve

You may or maynot have noticed that the team over on BT Tradespace have been twittering for some time now and also have GetSatisfaction, YouTube, Viddler, Flikr, Myspace, FB and other SN profiles.

From my experience, it's been a great way to engage in conversations with BTs customers and the team have been able to respond to comments made about Tradespace as well as just generally getting to know the Tradespace customers. It's also been an enabler to creating advocacy, just take a look at the number of RTs to Tradespace tweets made by Tradespace customers!

Re: Will your social media engagement scale?

jpdenison — Tue, 27 Jan 2009 02:41:08 -0000

steve, got your email yesterday, will respond soon. As you know I have started to experiment with engaging with customer outside the Firewall ... Twitter, GetSatisfaction being the two places so far, but also looking at how we can leverage Zuberance to "amplify advocates". So far the effects have been positive, about 4 customers who where tweeting negatively have been "satisfied" if not turned into advocates. So far I have avoided obviosuly Tweeting as an employee of our organisation and tried to make it look more "peer to peer" in the public domain, but interested in exploring how we develop this further and stretch out the net wider to find more dissatisfied customer to help.

Re: Even Demos says allow Facebook at work

book — Thu, 20 Nov 2008 07:02:41 -0000

no one needs facebook at work

Re: Trust your people… let them free.

phynbarr — Tue, 18 Nov 2008 06:14:11 -0000

Trust is the first thing to disappear under tension. The instinct is to go to Command and Control. Why? I wish I knew. But it takes a strong and certain leader to rise above that instinct and emply the full engagement of all employees to help the organisation (any organisation) to find its way out of whaever mess it's in.

Trouble is. If you haven't taken the time and trouble to nurture the trust beforehand . . . .

you're in a bigger mess than you first thought of

Re: Giving customers what they want

phynbarr — Tue, 11 Nov 2008 07:29:33 -0000

AND

often the customer does not know (yet) what they want

when you give the customer something you find a completely different group of customers have found a different and useful purpose for it (viz. the origianl mobile phone)

so keep looking and keep exploring and the customer will pick up on something you never thought of and use it creatively

Re: Even Demos says allow Facebook at work

Freelance Attorney Alderman — Fri, 31 Oct 2008 15:52:02 -0000

The only business Facebook should be banned at is a home office! I have to reroute my Facebook alerts so I don't see them while I'm working!

Re: Keep up with your social network as the crunch comes

DE — Tue, 21 Oct 2008 21:48:50 -0000

WAR IS PEACE
FREEDOM IS SLAVERY
IGNORANCE IS STRENGTH

Oh, sorry, Been in the office too long.

Re: Keep up with your social network as the crunch comes

Kerry Buckley — Tue, 21 Oct 2008 13:35:30 -0000

All his life has he looked away... to the future, to the horizon. Never his mind on where he was... what he was doing.

Sorry, couldn't resist.

Re: Keep up with your social network as the crunch comes

phynbarr — Tue, 21 Oct 2008 12:47:11 -0000

Sometimes all you want to do is crawl away.

So maybe we need to be proactive for those we haven't heard from for a while

Re: The URI is the Thing (TUITT)

Paul Downey — Tue, 07 Oct 2008 13:51:23 -0000

Thanks for the mention, and other kind comments on Twitter Steve, much appreciated! As a reward, I hereby grant you one Web Indulgence :)

Re: How to change someone's view with customer service

Jason Cartwright — Thu, 18 Sep 2008 15:11:19 -0000

Went we moved house I went to Argos, bought the cheapest hoover there and got an earful off the girlfriend for being a such a cheapskate.

It served appallingly for a couple of months then broke, so she insisted we got a fancy Miele. Unbelievable difference. Highly recommended too.

Re: How to change someone's view with customer service

steveellwood — Wed, 17 Sep 2008 08:35:29 -0000

The layout/theme is Journalist by Lucian Marin.
If you scroll *way down* it's at the bottom of the page. Nice site, by the way.

Re: How to change someone's view with customer service

Dan Waldron — Wed, 17 Sep 2008 07:17:05 -0000

Can you tell me who did your layout? I've been looking for one kind of like yours. Thank you.